Proactive IT Support
Support is focused on keeping systems operating effectively, not simply reacting when something fails. We help users, maintain covered systems, and address recurring issues before they become larger problems.
Standard Managed IT
Proactive IT management. Security included.
Proactive management, dependable support, and cybersecurity for the technology your business relies on every day.
Standard is Zanarkand's baseline managed service offering. It combines proactive technology management with the cybersecurity controls and operational support we consider necessary for a properly managed environment.
Rather than separating IT support and cybersecurity into disconnected services, Standard treats them as parts of the same operating model.
Secure Foundation
Everything we consider essential to managed IT.
What's Included
Managed across the entire environment.
Remote Monitoring & Management
Covered systems are remotely monitored and managed so we can maintain visibility into system health, configuration, and operational issues across the environment.
Managed Firewall & Network Services
We manage supported network infrastructure, firewall configuration, software updates, backups, and routine maintenance while assisting with connectivity and ISP-related issues when needed.
Endpoint Security
Managed endpoints receive centrally administered security protection designed to detect, prevent, and respond to malicious or suspicious activity.
Endpoint Configuration & Policy Enforcement
Security and operational settings are centrally managed so approved configurations can be applied consistently across supported systems.
Backup & Recovery
File and image-based workstation backups help protect against hardware failure, corruption, accidental loss, and security incidents while supporting full workstation recovery.
Vulnerability Remediation
Known vulnerabilities and missing updates affecting covered systems are identified and addressed through patches, configuration changes, software updates, and other appropriate remediation.
Security Monitoring & Log Review
Security telemetry from covered systems is monitored for suspicious behavior, malicious activity, and indications that further investigation may be required.
Incident Response Support
When suspicious or confirmed security incidents occur, Standard includes defined incident-response assistance for investigation, scoping, containment, and response guidance.
Security by Default
Cybersecurity isn't an optional extra.
Every Standard environment includes the security capabilities we consider essential to responsibly managing modern business technology.
If we manage it, we secure it.
01
Endpoint protection and monitoring
02
Security configuration and policy enforcement
03
Vulnerability remediation
04
Security event monitoring and investigation
05
Incident response support
Need More?
Extend Standard for deeper security or healthcare compliance.
Standard provides the managed IT and cybersecurity foundation. Security+ and Healthcare+ build on that foundation for organizations with additional risk, testing, or compliance requirements.
Advanced Protection
Security+
Add deeper cybersecurity capabilities, expanded incident response coverage, recurring vulnerability testing, and annual penetration testing.
Explore Security+Healthcare-Focused
Healthcare+
Add HIPAA-focused configuration, compliance support, phishing testing, enhanced backup, and annual security risk analysis services.
Explore Healthcare+Ready to Get Started?
Put your technology on a stronger foundation.
Let's talk about your environment, your priorities, and how Zanarkand can support and secure the technology your business depends on.