Compare Managed Services

Find the right level of support and protection.

Compare Standard, Security+, and Healthcare+ to see how each package builds on Zanarkand's proactive managed IT foundation.

Standard provides the proactive IT management and cybersecurity capabilities we consider essential for a managed environment.

Security+ extends that foundation with deeper security, testing, response, and after-hours capabilities. Healthcare+ adds healthcare-focused security and HIPAA-oriented compliance services.

Choose the Right Fit

One managed IT foundation. Different levels of specialization.

Service
Core Managed Services Standard View Package
Advanced Protection Security+ View Package
Healthcare-Focused Healthcare+ View Package
Support
Support Approach
Proactive
Proactive
Proactive
Business-Hour Phone, Email & Ticket Support
Remote Adds & Changes
2 Hours / Month
2 Hours / Month
2 Hours / Month
Reactive 24/7 Break/Fix Support
Available
Administrative Services
Monthly Reporting
Virtual CISO
Available
Available
Available
Network Services
Remote Monitoring & Management
Managed Firewall
1 Gbps
10 Gbps
1 Gbps
ISP Liaison
Network Equipment Backups & Software Upgrades
Routine Network Vulnerability Remediation
Encrypted Managed Service Appliance
Network Intrusion Prevention
Endpoint Services
Managed Devices / User
2
3
2
Operating System Updates & Patches
Peripheral Support
File & Image-Based Backups
Full Workstation Restore
Included Workstation Backup Storage
500 GB / User
1 TB / User
1 TB / User
Microsoft Defender for Business
Endpoint Configuration & Policy Enforcement
Active Endpoint Monitoring & Log Review
Routine Endpoint Vulnerability Remediation
Incident Response
Technical Triage
2 Hours / Incident
8 Hours / Incident
4 Hours / Incident
Incident Response Consulting
2 Hours / Incident
8 Hours / Incident
4 Hours / Incident
Security Services
Quarterly Phishing Campaigns
Quarterly Vulnerability Testing
✓*
Annual Penetration Testing
✓*
HIPAA-Focused Compliance Services
HIPAA-Aligned Configuration & Policy Enforcement
Optional
Annual HIPAA Security Risk Analysis
Optional
✓*

* Eligibility and minimum-user requirements apply to included assessment and testing services.

Third-party software, subscription, and licensing fees are not included unless specifically identified as part of the selected service package.

Not Sure Which Fits?

We'll help you choose the right level of support.

Every organization has different technology, security, and compliance needs. Let's talk about your environment and determine which managed service package makes the most sense for your business.